Cookies Policy

How cookies and similar technologies work across VCH sites

What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage and session storage. They help sites remember sign-in state, preferences, and security settings.

Properties this policy covers

This Cookies Policy applies to Veterans Central Hub, ClaimBuilder, Symptom Tracker, and related VCH subdomains that share the same top-level domain.

  • Veterans Central Hub
  • VCH ClaimBuilder
  • VCH Symptom Tracker
  • VCH Web Extension

Types of cookies we use

Essential cookies

Required for core functionality. These cannot be disabled without breaking sign-in, security, or basic site features.

  • Authentication and session management
  • Security and fraud prevention
  • Cookie consent preferences

Analytics cookies

Help us understand aggregate usage so we can improve reliability and performance. Where used, analytics are configured to minimize personal identification.

  • Page views and feature usage trends
  • Performance and error monitoring

Cross-site sign-in on VCH

When you sign in on veteranscentralhub.com, we may set authentication cookies on the parent domain (for example, .veteranscentralhub.com) so Hub, ClaimBuilder, and Symptom Tracker can recognize the same account on supported subdomains.

Cookie consent choices are stored per browser and may sync across VCH sites on the same top-level domain when you accept or decline cookies.

Managing cookies

You can control cookies through your browser settings and through the cookie consent banner when you first visit Hub. Blocking essential cookies may prevent sign-in or certain features on ClaimBuilder and Symptom Tracker.

Browser settings

Most browsers let you delete existing cookies and block new ones. Refer to your browser help documentation for steps.

Cookie consent

When you first visit our website, you may accept or decline non-essential cookies. You can change preferences by clearing site data and revisiting, or through controls we provide on Hub.

Third-party cookies and services

Some cookies are set by vendors that provide infrastructure or payments. They are subject to those vendors' policies as well as ours:

  • Supabase: Authentication, database, and realtime features
  • Stripe: Payment processing for donations and paid plans
  • Hosting and analytics providers: Security, performance monitoring, and aggregate usage statistics where enabled

The VCH Web Extension may read cookies on VA.gov and VCH domains only as described in the Privacy Policy.

Updates to this policy

We may update this Cookies Policy from time to time. We will post the revised policy on this page and update the "Last updated" date below.

Contact us

Questions about cookies? Contact us at:

hello@veteranscentralhub.com

Last updated: October 12, 2026

Frequently asked questions

Common questions about our cookie usage and privacy practices.